Question
HSBC
IN
Last activity: 16 Oct 2018 12:03 EDT
Unable to attach all the attachment from Parent case to child case using activity rule in Pega 7.2 version
We have requirement to copy the Parent Case attachment to the Child case through activity rule. We have used Link-Objects activity methods for this functionality. This is working correctly in Pega v 7.1.4 where all the attachments are getting properly attached to the child cases but for Pega v7.2 only last attachment is getting copied from Parent case to child case. Please suggest what changes are required to fix this issue.
Attached file for reference.
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Pegasystems Inc.
IN
Could you share your configuration or pseudo-logic? I am finding it difficult to believe that this can break during the upgrade.
HSBC
IN
We have done below steps:
- Perform Obj-Browse on Link-Attachment class to fetch the attachment list of the Parent Case.
- Created the page for the Child case.
- Iterated for each embedded page for the result set of Obj-Browse step.
- Done property set for the required attributes to Local variables within the child step for the iteration.
- Done Obj-Open-By-Handle for the Attachment Key for that iteration.
- Used Link-Objects method in the child step to set the values in the Child page
- Iterated for all embeded pages
- Save the Child page.
I have done the above steps and it is working correctly for v 7.4.1 but for 7.2 it is attaching only the last attachment of the Parent case to the Child case. Attached word doc for better clarity.
Infosys
NL
Hi ABHISHEKSINHA,
1. Obj-open-by-Handle for fetching parent case details
2.Create ChildCaseAttachmentPage(one temp Page) of Class Data-WorkAttach-File.
2.Loop the embedded page which contain all attachments.i.e ParentCase Page.pyAttachments
3. Do property-set for required for ChildCaseAttachmentPage
4. Perform Obj-Save on ChildCaseAttachmentPage.
5. Use methods Link-Objects. There provide Mandatory parameters ie. LinkPageTo- ChildCaseAttachmentPage
LinbkPageClass-Link-Attachment
NOTE: In Step Page give pyWorkPage/Primary page- step page should be child class primary page.
Also Obj-save and Link-Objects should be done inside the loop to save all attachments.