Question
CBA
AU
Last activity: 19 Jun 2023 10:10 EDT
Unable to access PDC after adding alternate email id and making it primary id.
Unable to access PDC after adding alternate email id and making it primary id.
Updated: 20 Jun 2023 4:54 EDT
Pegasystems Inc.
GB
MSP FAQ ---> Administering Support Contacts and MSP Access
Can you clarify what you mean when you say ‘Cannot Access PDC’? Do you see the main PDC landing page screen?
Is the problem accessing the PDC Cloud page itself?
Do you still have access to My Pega Cloud to manage cloud environments ? ( Managing your environments in the My Pega Cloud).
Suggest:
I have checked your profile - you do appear to be an Account Admin and also have Cloud Specialist role for the company you are affiliated to. However you no longer use an email with a company domain name. This might cause problems. See limitations here: "..Many features are only available for those with company emails. Update your primary email to your company email to benefit from affiliation. "
MSP FAQ ---> Administering Support Contacts and MSP Access
Can you clarify what you mean when you say ‘Cannot Access PDC’? Do you see the main PDC landing page screen?
Is the problem accessing the PDC Cloud page itself?
Do you still have access to My Pega Cloud to manage cloud environments ? ( Managing your environments in the My Pega Cloud).
Suggest:
I have checked your profile - you do appear to be an Account Admin and also have Cloud Specialist role for the company you are affiliated to. However you no longer use an email with a company domain name. This might cause problems. See limitations here: "..Many features are only available for those with company emails. Update your primary email to your company email to benefit from affiliation. "
Therefore I would suggest that you log a support ticket, as instructed in the splash screen:
Please use the MSP portal to do this.
Or you can contact [email protected] if you are finding other access issues since changing your email.
Tata Consultancy Services
IN
Hi @Rubina Ghouse,
You can't access it because your client needs to add your primary email address to the list of users; then only you have access to the MSP portal and PDC access.
I hope this will help you.
Thanks,
Ashok
Updated: 19 Jun 2023 6:12 EDT
Pegasystems Inc.
GB
@Bhumireddy the user is already affiliated, which I checked, as I mentioned in my reply.
That is why I suggest that they log a support ticket on MSP as outlined by the PDC landing page Notification.
@ghoun when you log the INC ticket, please can you reply and provide the INC id here so that we can help track the issue with you?
Ford Motor Company
US
@Rubina Ghouse Lot of my team members faced this issue, I suggest to have a dedicated email address for your client and add the same to MSP with the help of your Organization Account Admin.
Example, if you have registered with Partner email like Wipro or TechM or CTS or TCS etc., do not use that and Only use your CBA email and map it with your account in Pega, should solve the problem.
Alternatively, I'm working on a PoC with Pega to try out Implementation of an Identity Group Model like ADFS or some sort of solution. The same you can consider.