Skip to main content

This content is closed to future replies and is no longer being maintained or updated.
Links may no longer function. If you have a similar request, please write a new post.

Question

 Ismail Hasan (IsmailHasan85) Selective Insurance Pega Lead Architect
Selective Insurance
US
IsmailHasan85 Member since 2021 6 posts
Selective Insurance
Posted: Oct 20, 2016
Last activity: Aug 1, 2017
Posted: 20 Oct 2016 19:06 EDT
Last activity: 1 Aug 2017 17:37 EDT
Closed
Solved

Tracer window is not opening from the SMA

Hi,

I need to trace a requestor (Batch) and while launching the tracer windor from SMA it says "TracerURL operation has been executed successfully" but tracer did not show up.

Need advise if you face similar issue.

Regards,

Ismail Hasan

To see attachments, please log in.
Pega Customer Service Low-Code App Development Testing Applications System Administration Installation and Deployment

Posted: 7 years ago
Posted: 21 Oct 2016 3:16 EDT
Pankaj Rawal (rawap) PEGA Fellow, Software Architect, Platform Engineering
Pegasystems Inc.
IN

Can you check PRPC Primary URL and PRPC Diagnostic URL configuration in SMA. Sometimes wrong URL syntax results in this problem.

To see attachments, please log in.
Posted: 7 years ago
Posted: 1 Jan 2017 10:17 EST
Sreenivasa Kilaru (Sreenik) Coforge DPA Australia Pty Ltd Solution Architect
Coforge DPA Australia Pty Ltd
AU

Hi, Please share the path where PRPC Primary URL and PRPC Diagnostic URL configuration are in SMA. Also where to change these values like prconfig.xml or SMA or Dynamic System Setting? 

Thanks in advance.

To see attachments, please log in.
Posted: 7 years ago
Posted: 3 Jan 2017 11:21 EST
Sreenivasa Kilaru (Sreenik) Coforge DPA Australia Pty Ltd Solution Architect
Coforge DPA Australia Pty Ltd
AU

Thank you Pavan for screenshot. Now I am able to open Tracer after updating URL's to ip address instead of localhost.

To see attachments, please log in.
Posted: 7 years ago
Posted: 26 Jan 2017 13:48 EST
Ismail Hasan (IsmailHasan85) Selective Insurance Pega Lead Architect
Selective Insurance
US
I have checked both the URLs in the SMA and those looks good. Also have verified the SystemManagementURI DSS. Please suggest if anyone faces this issue and got a resolution.
To see attachments, please log in.
Posted: 7 years ago
Posted: 26 Jan 2017 18:51 EST
Arun Kumar Mahanty (Arun_Mahanty) Pegasystems Inc. Principal Technical Solutions Engineer
Pegasystems Inc.
IN

Hello Ismail ,

I hope you have tried with  ipaddress  instead  of localhost in the Primary and PRPC diagnostic URL .

Make sure you’re not giving any load balancer url .

Can you please provide the  screenshot of node information from the SMA .

Thanks,

Arun

To see attachments, please log in.

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice