Skip to main content

This content is closed to future replies and is no longer being maintained or updated.
Links may no longer function. If you have a similar request, please write a new post.

Question

 Saurabh Gupta (SaurabhG4406)
Scotiabank

Scotiabank
CA
SaurabhG4406 Member since 2016 10 posts
Scotiabank
Posted: Oct 11, 2017
Last activity: Oct 12, 2017
Posted: 11 Oct 2017 9:57 EDT
Last activity: 12 Oct 2017 9:54 EDT
Closed
Solved

tracing requestor from SMA

I am trying to launch the tracer from SMA after selecting a browser requestor (see attachment)

I am getting the following error. We are running PRPC 7.2 on JBoss 6.4. It seems to happen nly on Chrome and not IE

Status fail
Message There has been an issue; please consult your system administrator
Operator ID
Requestor ID H89ABCC1C2F4B27E9863FA4BBD039D1C4
Timestamp Wed Oct 11 09:55:00 EDT 2017
Engine Version PegaRULES 7.20 ML0 (coreAssemblyCached_72_868)

To see attachments, please log in.
Testing Applications
Data Integration
System Administration

Accepted Solution

Posted: 8 years ago
Updated: 8 years ago
Posted: 12 Oct 2017 1:09 EDT
Updated: 12 Oct 2017 1:10 EDT
Vikash Ranjan Karn (Vikash Karn)
Pegasystems Inc.
Senior Technical Solutions Engineer
Pegasystems Inc.
IN

Hi Saurabh,

SMA is only supported in IE till Pega V7.2.

Please refer the below article :

https://community.pega.com/support/support-articles/sma-requestor-management-page-does-not-show-anything

 

Regards,

Vikash

To see attachments, please log in.

Accepted Solution

Posted: 8 years ago
Updated: 8 years ago
Posted: 12 Oct 2017 1:09 EDT
Updated: 12 Oct 2017 1:10 EDT
Vikash Ranjan Karn (Vikash Karn)
Pegasystems Inc.
Senior Technical Solutions Engineer
Pegasystems Inc.
IN

Hi Saurabh,

SMA is only supported in IE till Pega V7.2.

Please refer the below article :

https://community.pega.com/support/support-articles/sma-requestor-management-page-does-not-show-anything

 

Regards,

Vikash

To see attachments, please log in.
Posted: 8 years ago
Posted: 12 Oct 2017 1:47 EDT
Sowndar Kamalakannan (SowndarK7790)
Accenture Australia Ltd

Accenture Australia Ltd
AU

SMA won't work on chrome. Can you try this in IE? Also, when you trace what error you see in logs? Share the configuration of prmbeans.prop file.

To see attachments, please log in.

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice