Hi, I am using personal edison of Pega 8.7 and whenever I am creating a case type and clicking on Configure view button, I am getting error "There has been an issue; please consult your system administrator." Can anyone suggest?
***Edited by Moderator Marissa to add Capability tags***
@Hemant1J From Pega 8.7 it is required to set up the value in the constellation DSS: pega-uiengine!constellationsvcURL. If this value is blank then Pega wont display anything on the UI when the case is created. It just shows this message "There has been an issue; please consult your system administrator" on the UI. Even I faced the issue and I resolved by setting the value in the DSS as below. Go to Records Explorer--SysAdmin--Dynamic System Setting and search with constellationsvcURL. Open the DSS and update the value as below with your local host port number. If your PE 8.7 is on http then url will be with http else https:
Syntax: https://<localhost>:<port>/prweb/constellation or http://<localhost>:<port>/prweb/constellation
I faced this issue in my PE 8.7 and resolved it my specifying the following URL in DSS.
Once done clear the browser cache-- re-login and try creating the case, you will be able to see the case contents. Doing so resolved issue for me. Irrespective of the built on UI application this error is appearing in logs. I hope this would be helpful.