There has been an issue; please consult your system administrator - Portals
Hi,
We have a managers portal and when we are trying to access it, we are getting the error
"There has been an issue; please consult your system administrator"
The Prod environment works fine and I can launch manager portal from there, however when trying to access the manager portal with the link, managers are unable to connect.
We have already cleared browsing history/cookies/cache however the problem is still the same.
Can someone please help me on this.
Cheers,
Omer
***Edited by Moderator Marije to add Capability tags***
JPMC
IN
@OmerM16669398 Could you let us know in which environment the issue is and were you able to find any errors in logs?
Pegasystems Inc.
IN
@OmerM16669398 Hi Can you please check the logs/remote trace and provide us some screenshots by hiding the confidential data ?
Unisys
NZ
@SrinidhiM I cant reach that site. When I try to access it, I straight away get this message
Pegasystems Inc.
IN
@OmerM16669398 Hi Do you have a admin login to prod where you can check the logs or tracer.
Unisys
NZ
@OmerM16669398 Prod environment
Updated: 9 Dec 2022 7:19 EST
Pegasystems Inc.
GB
@OmerM16669398 please clarify what 'link' you are referring to:
"The Prod environment works fine and I can launch manager portal from there, however when trying to access the manager portal with the link, managers are unable to connect.
I suggest that you log a support incident if you are unable to determine the cause when you browse and look through your pega logs saved on the physical server.
Details on how to View Logs.