Question
Tcs
IN
Last activity: 4 Aug 2017 16:02 EDT
There has been an issue; please consult your system administrator
I am getting this error when I try to open a particular activity rule "There has been an issue; please consult your system administrator"
Using Pega version 7.1.8
Can anyone help me on this
***Updated by Moderator: Marissa to add SR Details to post***
Accepted Solution
Pegasystems Inc.
IN
Hello All,
This issue was resolved by applying a patch from Pega. Please create an SR with Pega Global Customer Support to obtain this solution. Please mention the URL of this post for faster analysis and resolution!
Regards,
Lochan | Community Moderator | Pegasystems Inc.
Pegasystems Inc.
IN
Hi,
Which rule are you trying to open? Is it a OOTB rule?
Can you try to trace and see if there is an error while opening and also share us the error in PegaRules log.
Thanks,
Hanisha
Tcs
IN
Hi,
It is not an OOTB rule. I am trying to open an activity, below is the exception from PegaRules Logs.
In tracer also, seeing the same Exception.
Hi,
It is not an OOTB rule. I am trying to open an activity, below is the exception from PegaRules Logs.
In tracer also, seeing the same Exception.
"Exception
com.pega.pegarules.pub.clipboard.InvalidReferenceException: The reference .pyDelegationsForRuleType(@baseclass) is not valid. Reason: unexpected character '@' at position 26, expected subscript
at com.pega.pegarules.data.internal.clipboard.PropertyReferenceImpl.initialize(PropertyReferenceImpl.java:3013)
at com.pega.pegarules.data.internal.clipboard.PropertyReferencePoolImpl.get(PropertyReferencePoolImpl.java:99)
at com.pega.pegarules.data.internal.clipboard.PropertyReferenceImpl.subReference(PropertyReferenceImpl.java:3625)
at com.pega.pegarules.data.internal.clipboard.PropertyReferenceImpl.removeLastProperty(PropertyReferenceImpl.java:2800)
at com.pega.pegarules.data.internal.clipboard.PropertyReferenceImpl.initialize(PropertyReferenceImpl.java:3198)
at com.pega.pegarules.data.internal.clipboard.PropertyReferencePoolImpl.get(PropertyReferencePoolImpl.java:122)
at com.pega.pegarules.data.internal.clipboard.PropertyReferencePoolImpl$StaticHelper.get(PropertyReferencePoolImpl.java:165)
at com.pega.pegarules.data.external.clipboard.PropertyReferencePool.get(PropertyReferencePool.java:62)
at com.pega.pegarules.session.internal.mgmt.Executable.getAnyValueViaPropRef(Executable.java:10002)
at com.pega.pegarules.session.internal.mgmt.Executable.getStringValueViaPropRef(Executable.java:10146)
at com.pegarules.generated.activity.ra_action_wbtoolbarddsettings_9a469343ff55b48369ec8575895d72dc.step12_circum0(ra_action_wbtoolbarddsettings_9a469343ff55b48369ec8575895d72dc.java:1386)
at com.pegarules.generated.activity.ra_action_wbtoolbarddsettings_9a469343ff55b48369ec8575895d72dc.perform(ra_action_wbtoolbarddsettings_9a469343ff55b48369ec8575895d72dc.java:258)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3500)
at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10514)
at com.pegarules.generated.activity.ra_action_onbeforedisplay_73be703c71638484f9e536ae97ee89b6.step2_circum0(ra_action_onbeforedisplay_73be703c71638484f9e536ae97ee89b6.java:506)
at com.pegarules.generated.activity.ra_action_onbeforedisplay_73be703c71638484f9e536ae97ee89b6.perform(ra_action_onbeforedisplay_73be703c71638484f9e536ae97ee89b6.java:86)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3500)
at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10514)
at com.pegarules.generated.activity.ra_action_onbeforedisplay_970311e1ab8e808acdf904d20bf2d5fe.step3_1_circum0(ra_action_onbeforedisplay_970311e1ab8e808acdf904d20bf2d5fe.java:514)
at com.pegarules.generated.activity.ra_action_onbeforedisplay_970311e1ab8e808acdf904d20bf2d5fe.step3_0_circum0(ra_action_onbeforedisplay_970311e1ab8e808acdf904d20bf2d5fe.java:336
..."
Pegasystems Inc.
IN
Hi Kavyarasik,
I believe this has a solution and Pega GCS can provide that for you. Please raise an SR for obtain the RAP file that would help you with this issue. Let us know the SR number here so that I could help you out further.
Updated: 25 Oct 2016 8:48 EDT
BlueRose Technologies
AU
Hi Kavyarasik,
Can you please let us know how you are referring the OOTB rule as the reason in logs is appearing like
"unexpected character '@' at position 26, expected subscript".
Also, can you please enable debug logs to PropertyReferenceImpl class and share the logs again.
I believe some thing has went wrong in step 12 of "wbtoolbarddsettings" activity. So, share the tracer when that step is getting called in your scenario.
Pegasystems Inc.
US
Hi Kavyarasik,
Please let us know if you end up opening an SR by replying with the SR number here and we can connect this PSC post to the SR to assist with troubleshooting.
Thanks!
Marissa | Community Moderator | Pegasystems Inc.
Updated: 27 Oct 2016 6:33 EDT
Mercedes Benz Mobility
DE
Hi Marissa,
We are also facing the same issue. Do we have any solution or local configuration setting for the issue?
PRPC V7.1.8 with CPM7.1.3
Thanks,
S Ch Avinash
Pegasystems Inc.
IN
Hi Avinash,
It looks (from the replies above) that an SR with GCS would be required for this issue. Please let us know the SR number if you create one!
Regards,
Lochan | Community Moderator | Pegasystems Inc.
Mercedes Benz Mobility
DE
Hi Lochan,
Thanks for your reply
We have created an SR for the issue.
SR ID would be SR-B2139.
Best Regards,
S Ch Avinash
Pegasystems Inc.
IN
Hi Santanu,
This SR seems to be under investigation and no resolution has been reached yet. I will keep you updated!
Regards,
Lochan | Community Moderator | Pegasystems Inc.
Pegasystems Inc.
US
Hello
Not sure, if this will help there is a security setting on the activity tab.
There are two checkboxes
1. To allow activity to be called from other services
2. Authentication
Check the values of the checkboxes, uncheck them if selected and check if the issue is addressed.
Accepted Solution
Pegasystems Inc.
IN
Hello All,
This issue was resolved by applying a patch from Pega. Please create an SR with Pega Global Customer Support to obtain this solution. Please mention the URL of this post for faster analysis and resolution!
Regards,
Lochan | Community Moderator | Pegasystems Inc.
cognizant technology solutions
IN
Hi am getting this while login
| Status | fail |
| Message | There has been an issue; please consult your system administrator |
| Operator ID | Unauthenticated or not available |
| Requestor ID | No ID available |
| Timestamp | Fri Aug 04 23:14:35 IST 2017 |
| Engine Version | PegaRULES 7.20 ML1 (coreAssemblyCached_721_916) |
please provide me solution for this
Pegasystems Inc.
US
Hi RaviV607,
I would suggest that you check in the Pega-RULES log file at the time Fri Aug 04 23:14:35 IST 2017 to see what the actual issue is. Secondly, this thread is rather old and suggest you create a new thread for your issue and provide the log file on that new thread.
Pegasystems Inc.
IN