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Question

 Anandraj Tadkal (AnandrajT7685)
Estes
Pega LSA
Estes
US
AnandrajT7685 Member since 2018 17 posts
Estes
Posted: Aug 5, 2019
Last activity: Aug 23, 2019
Posted: 5 Aug 2019 11:49 EDT
Last activity: 23 Aug 2019 8:54 EDT
Closed
Solved

Suppress OOTB push notifications

Hi All,

We upgraded the Mobile HC version from Proprietary information hidden to Proprietary information hidden and we are observing additional push notification message "Waiting for an external action to finish." whenever the camera functionality is launched. The message was not observed in the HC version Proprietary information hidden.

I could see the reason why it was introduced from the below link. However is there a way to suppress this notification.

https://community.pega.com/knowledgebase/pega-mobile-client-6101

Regards,

Anand

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Accepted Solution

Posted: 5 years ago
Posted: 9 Aug 2019 7:15 EDT
Mateusz Pedzierski (Mateusz)
PEGA
Director of Product Management, User Experiences
Pegasystems Inc.
PL

The notification is displayed on a status bar while user is taking a photo or scanning barcode and there's no option to suppress it. 

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Posted: 5 years ago
Posted: 6 Aug 2019 4:14 EDT
Mateusz Pedzierski (Mateusz)
PEGA
Director of Product Management, User Experiences
Pegasystems Inc.
PL

Hello,

It's possible to customize the message as well as disable that feature. Here's the Community article covering this functionality  https://community.pega.com/knowledgebase/preventing-custom-mobile-apps-being-closed-android

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Posted: 5 years ago
Posted: 6 Aug 2019 10:17 EDT
Anandraj Tadkal (AnandrajT7685)
Estes
Pega LSA
Estes
US

Thanks for the response.

The changes to the Declare Expression : pyKeepAliveTimeout  suppresses only the "App Paused" messages.

Any thoughts on suppressing the "Waiting for an external action to finish." whenever the camera functionality is launched.

Appreciate your help.

Regards,

Anand

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Posted: 5 years ago
Posted: 7 Aug 2019 11:06 EDT
Anandraj Tadkal (AnandrajT7685)
Estes
Pega LSA
Estes
US

Yes, when the user returns to camera the notification does disappear. 

The feature does make sense. But it could confuse the business users with additional push notifications.

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Posted: 5 years ago
Posted: 8 Aug 2019 3:57 EDT
Mateusz Pedzierski (Mateusz)
PEGA
Director of Product Management, User Experiences
Pegasystems Inc.
PL

On the other hand with no notification on a status bar mobile app process may get stopped by OS in order to release memory for Camera app. If that happened all the context e.g. data entered to a form before Camera was launched would get lost. In order to avoid that mobile app has to display the notification badge on a status bar (actually it's not push notification). Due to Android nature showing notification can't be avoided without risking data loss. 

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Posted: 5 years ago
Posted: 8 Aug 2019 15:41 EDT
Anandraj Tadkal (AnandrajT7685)
Estes
Pega LSA
Estes
US

Thanks for the additional insights.

But is there a way to suppress this message on camera launch as it can interfere with the popup messages used for assignment etc.

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Accepted Solution

Posted: 5 years ago
Posted: 9 Aug 2019 7:15 EDT
Mateusz Pedzierski (Mateusz)
PEGA
Director of Product Management, User Experiences
Pegasystems Inc.
PL

The notification is displayed on a status bar while user is taking a photo or scanning barcode and there's no option to suppress it. 

To see attachments, please log in.

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