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 Anandraj Tadkal (AnandrajT7685) Estes Pega LSA
Estes
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AnandrajT7685 Member since 2018 15 posts
Estes
Posted: Aug 5, 2019
Last activity: Aug 23, 2019
Posted: 5 Aug 2019 11:49 EDT
Last activity: 23 Aug 2019 8:54 EDT
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Suppress OOTB push notifications

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Hi All,

We upgraded the Mobile HC version from 7.41.3.0 to 7.41.4.0 and we are observing additional push notification message "Waiting for an external action to finish." whenever the camera functionality is launched. The message was not observed in the HC version 7.41.3.0.

I could see the reason why it was introduced from the below link. However is there a way to suppress this notification.

https://community.pega.com/knowledgebase/pega-mobile-client-6101

Regards,

Anand

Mobile
Posted: 4 years ago
Posted: 6 Aug 2019 10:17 EDT
Anandraj Tadkal (AnandrajT7685) Estes Pega LSA
Estes
US
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Thanks for the response.

The changes to the Declare Expression : pyKeepAliveTimeout  suppresses only the "App Paused" messages.

Any thoughts on suppressing the "Waiting for an external action to finish." whenever the camera functionality is launched.

Appreciate your help.

Regards,

Anand
Posted: 4 years ago
Posted: 7 Aug 2019 7:13 EDT
Mateusz Pedzierski (Mateusz) PEGA Director of Product Management, User Experiences
Pegasystems Inc.
PL
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Does the notification disappear when users return from camera back to the app? 
Posted: 4 years ago
Posted: 7 Aug 2019 11:06 EDT
Anandraj Tadkal (AnandrajT7685) Estes Pega LSA
Estes
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Yes, when the user returns to camera the notification does disappear. 

The feature does make sense. But it could confuse the business users with additional push notifications.
Posted: 4 years ago
Posted: 8 Aug 2019 3:57 EDT
Mateusz Pedzierski (Mateusz) PEGA Director of Product Management, User Experiences
Pegasystems Inc.
PL
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On the other hand with no notification on a status bar mobile app process may get stopped by OS in order to release memory for Camera app. If that happened all the context e.g. data entered to a form before Camera was launched would get lost. In order to avoid that mobile app has to display the notification badge on a status bar (actually it's not push notification). Due to Android nature showing notification can't be avoided without risking data loss. 
Posted: 4 years ago
Posted: 8 Aug 2019 15:41 EDT
Anandraj Tadkal (AnandrajT7685) Estes Pega LSA
Estes
US
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Thanks for the additional insights.

But is there a way to suppress this message on camera launch as it can interfere with the popup messages used for assignment etc.

Accepted Solution

Posted: 4 years ago
Posted: 9 Aug 2019 7:15 EDT
Mateusz Pedzierski (Mateusz) PEGA Director of Product Management, User Experiences
Pegasystems Inc.
PL
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The notification is displayed on a status bar while user is taking a photo or scanning barcode and there's no option to suppress it. 

We'd prefer it if you saw us at our best.

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