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Question

 Jayami Dayarathna (JayamiD3) EvonSys (Pvt) Ltd Associate Architect - Technology
EvonSys (Pvt) Ltd
SG
JayamiD3 Member since 2012 19 posts
EvonSys (Pvt) Ltd
Posted: Dec 12, 2016
Last activity: Jan 30, 2017
Posted: 12 Dec 2016 1:47 EST
Last activity: 30 Jan 2017 23:30 EST
Closed
Solved

Stale Assignment Issue

Hi,

There are few work objects in User's work list which are "Resolved Completed". When I open the case it diaplays below error message.

"Assignment Error - Work Item's assignment has been changed"

Unable to reproduce the issue yet.

Any idea how to fix the issue?

***Updated by moderator: Lochan to update Categories***updated SR details, tagged SR Exists***

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Case Management Support Case Created

Accepted Solution

Posted: 7 years ago
Posted: 30 Jan 2017 23:29 EST
Lochana Durgada Vijayakumar (Lochan_DV) PEGA Senior Manager, Knowledge Management
Pegasystems Inc.
IN

Hi Jayami,

On reviewing the SR, we noted that the the issue was resolved after deselecting the writenow parameter that was used with the Obj-save method. 

Regards,
Lochan  |  Community Moderator  |  Pegasystems Inc.

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Posted: 7 years ago
Posted: 12 Dec 2016 10:27 EST
Carissa Wenhardt (CarissaW_GCS) PEGA Senior Principal Engineer, Technical Support, Industry Apps
Pegasystems Inc.
US

What Pega version are you using? I would start by looking at the work object history for the objects where the issue occurred and see if there are any similarities. Then see if you can reproduce the issue by following the same path shown in the history.

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Posted: 7 years ago
Posted: 12 Dec 2016 10:41 EST
Marc Lasserre (MarcLasserre_GCS) PEGA Technical Account Manager
Pegasystems Inc.
FR

Hello,

You shouldn't have any "Resolved Completed" work objects on a user's work list. A work list is just supposed to handle assignments for open work objects. It looks like the work object has been resolved but the assignment is remaining. This is a missed configuration, you will need a ticket on your flow to automatically remove the assignment when somebody else is closing the case.

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Posted: 7 years ago
Posted: 12 Dec 2016 23:18 EST
Jayami Dayarathna (JayamiD3) EvonSys (Pvt) Ltd Associate Architect - Technology
EvonSys (Pvt) Ltd
SG

Hi Lassm,

This is an sporadic issue which we were identified in Production Env. We were not able to replcate the issue in lower environments.

Thank You!

Jayami

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Posted: 7 years ago
Posted: 12 Dec 2016 23:16 EST
Jayami Dayarathna (JayamiD3) EvonSys (Pvt) Ltd Associate Architect - Technology
EvonSys (Pvt) Ltd
SG

Hi CarissaW,

Thank you for the response.

I am using PEGA 7.1.8. This is is sporadic. We were not able to replicate the issue.

Thank you!

Jayami

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Posted: 7 years ago
Posted: 13 Dec 2016 3:50 EST
Marc Lasserre (MarcLasserre_GCS) PEGA Technical Account Manager
Pegasystems Inc.
FR

Hi Jayami,

If this is sporadic in Production, I would check history records of broken cases. Following this approach you might be able to identify a root cause scenario.

 

 

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Posted: 7 years ago
Posted: 26 Dec 2016 1:26 EST
Jayami Dayarathna (JayamiD3) EvonSys (Pvt) Ltd Associate Architect - Technology
EvonSys (Pvt) Ltd
SG

Hi Marc,

Thank you for your response. We have checked the history records, and found nothing unususal. So raised an SR for this.

Thank you!

Jayami

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Posted: 7 years ago
Posted: 26 Dec 2016 1:55 EST
Lochana Durgada Vijayakumar (Lochan_DV) PEGA Senior Manager, Knowledge Management
Pegasystems Inc.
IN

Hi Jayami,

Please let us know the SR number so that we could tag that to this post for effective troubleshooting.

Regards,
Lochan  |  Community Moderator  |  Pegasystems Inc.

 

 

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Accepted Solution

Posted: 7 years ago
Posted: 30 Jan 2017 23:29 EST
Lochana Durgada Vijayakumar (Lochan_DV) PEGA Senior Manager, Knowledge Management
Pegasystems Inc.
IN

Hi Jayami,

On reviewing the SR, we noted that the the issue was resolved after deselecting the writenow parameter that was used with the Obj-save method. 

Regards,
Lochan  |  Community Moderator  |  Pegasystems Inc.

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