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Question

 Stefano Ferrari (StefanoFerrari)
Realvalue Consulting
Engagement Leader and Senior Business Architect
Realvalue Consulting
IT
StefanoFerrari Member since 2012 11 posts
Realvalue Consulting
Posted: Feb 24, 2016
Last activity: Feb 24, 2016
Posted: 24 Feb 2016 6:59 EST
Last activity: 24 Feb 2016 12:37 EST
Closed
Solved

SR - Add a customer

Hi everyone, we need to open an SR for a customer which is not visible in the Company drop down menù of a SR window. Which is the right procedure to follow to add a customer?

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Accepted Solution

Posted: 8 years ago
Posted: 24 Feb 2016 9:19 EST
Runkle (DavidRunkle)

Stefano,

If you need to submit an SR, please do so via the My Support Portal (https://collaborate.pega.com/question/how-raise-sr-my-support-portal-how-question).  If you are with a Pega partner, and don't see an option for the end customer that you're working with, just mention that in the SR description, and the engineer who triages the SR can take care of that.

Let me know if you have any other questions.

Cheers!

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Posted: 8 years ago
Posted: 24 Feb 2016 8:16 EST
DurgadaVijayakumar (LochanaDurgadavijayakumar)

Hi Stefano,

Thanks for confirming!

In this case would you mind contact Pega Product Support through any of the contact numbers provided in this link: https://pdn.pega.com/support-contact-information

I found this in My Support Portal > Resources > Contact Support

Let me know if this helped!

Regards,

Lochan

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Accepted Solution

Posted: 8 years ago
Posted: 24 Feb 2016 9:19 EST
Runkle (DavidRunkle)

Stefano,

If you need to submit an SR, please do so via the My Support Portal (https://collaborate.pega.com/question/how-raise-sr-my-support-portal-how-question).  If you are with a Pega partner, and don't see an option for the end customer that you're working with, just mention that in the SR description, and the engineer who triages the SR can take care of that.

Let me know if you have any other questions.

Cheers!

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Posted: 8 years ago
Posted: 24 Feb 2016 12:37 EST
Stefano Ferrari (StefanoFerrari)
Realvalue Consulting
Engagement Leader and Senior Business Architect
Realvalue Consulting
IT

HI David,

Thank you so  much for your response.

We will follow your suggestion.

Regards

Stefano

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