Question
Sri Vishnu Educational Society
IN
Last activity: 29 Dec 2019 3:14 EST
SLA for pickupman
Hello,
I am creating an online laundry application. In it customer enters the pickupdate and pickuptime when the pickup man should come to pickup clothes.After Admin approves the request the assigment is routed to Pickupman.How to do SLA for this?
Also there is another requirement where Customer may update to increase the preferred before 12hours of previously requested timelines. HOw to do this?
***Edited by Moderator: Lochan to update platform capability tags***
Swedbank AB
SE
Hi,
You wan to nofity pickup map man about pickup time. If yes you can send email notification to pickup man once admin is approve the request with pickup date and time and also you can setup sla on view pickup garments assigment. In SLA goal and dead line you can define properties. Calculate the time on approval like pickuptime-1 hr for first notification as goal time set on goal property and actual time you can keep on dead line property for send notification and escalation.
I hope this helps.
Thanks,
Deva.
Areteans
NZ
Hi,
From which point you want to calculate SLA? When the time set by customer for pickup? In the pickup man’s assigned assignment, you can configure SLA and start based on a property.
Can you please give more clarity on the second requirement.
Sri Vishnu Educational Society
IN
Hello sriks
Sorry my bad.
For the second requirement, initially the customer enters the pickupdatetime and deliverydatetime. But later he can bring forward upto 12hrs
i.e if pickup1=30/12/2019 7:00:00AM he can change it to anywhere between 29/12/2019 7:00:00PM like that.