Skip to main content

This content is closed to future replies and is no longer being maintained or updated.
Links may no longer function. If you have a similar request, please write a new post.

Question

 Josimar Jose Nepomeceno (JosimarJ)
Fatec Group

Fatec Group
BR
JosimarJ Member since 2020 1 post
Fatec Group
Posted: Nov 8, 2020
Last activity: Nov 11, 2020
Posted: 8 Nov 2020 10:27 EST
Last activity: 11 Nov 2020 2:59 EST
Closed

SLA configuration with condition

 
Good afternoon, I would like to know if it is possible to configure an SLA to define that a case must be finalized by a certain time of the day it was created.

example:

The case was created on 08/11/20 12 hours and needs to be concluded by 6 pm of the same day.
***Edited by Moderator: Pooja to update platform capability tag***
To see attachments, please log in.
Pega Platform
Dev/Designer Studio
Case Management

Posted: 4 years ago
Posted: 10 Nov 2020 23:19 EST
Suman Kumar Bhowmick (SumanKumar)
PEGA
Senior Manager, Product Management, Security
Pegasystems Inc.
IN

Hi,

Yes you can achieve that by defining your SLA with 0 days and providing the required values for hours, mins and secs. 

 

Regards,

Suman

To see attachments, please log in.
Posted: 4 years ago
Posted: 11 Nov 2020 2:59 EST
Pooja Mithari (PoojaM0216)

IN

Hi JosimarJ,

You can Configure Datetime properties in SLA. Just capture last assignment submitted time in one property and and No of Hours to that property.

SLAGoal/SLADeadline = @currentdatetime()+6 hrs using add time function

Hope this helps

Thanks,

Pooja

 

To see attachments, please log in.

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice