We had requirement for automating the change of status of broken items. For that Pega OOTB supports only 200 items at a time. You can go to Open Portal --> Reports --> Broken Items --> Select the items and click on Requeue.

In our case, the user wanted to change the status of 1000 items at a time, if need be. This was achieved by writing a custom activity. OOTB it is not supported.

> Is there any way to configure SLA interval time for re-attempts & max number of attempts.

yes and yes, if you are more specific with your business need and specify your PRPC version, I'd be glad to go into more detail.

Hi Ken, 

We are using 7.1.8 version. There is no specific business need for this use case but found out that if the SLA is unable to get the lock on the work object then it is deferred for 15 mins. Please let us know if this can be changed by any means.

HI Ken,

Found out a DSS named "SLALockRetryInterval" which can be used to set the re-try time.

Hi Shyam,

SLALockRetryInterval is an Rule-System-Setting not an DSS

You can update the SLALockRetryInterval  RSS based on the environment level, so that  the queue manager reaches a work object which is locked can retry after the time mentioned by default it is 15minutes or 900000 millisec.

It is actually Rule System Setting only, mistake done in excitement :).