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Question

 Anwer Mohammad (MohammadAR)
Capgemini India

Capgemini India
IN
MohammadAR Member since 2017 1 post
Capgemini India
Posted: Oct 30, 2019
Last activity: Aug 30, 2022
Posted: 30 Oct 2019 10:11 EDT
Last activity: 30 Aug 2022 11:49 EDT
Closed
Solved

SLA with data model mapping

Hi,

I have a sla which is hardcoded with deadline and already i have created a data model in which i have a field which has to be mapped and is delegated and now i need to call that in sla how can i do it ? Can you guys please me with this.

***Edited by Moderator Marissa to update platform capability tags****

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Low-Code App Development
Case Management

Accepted Solution

Posted: 5 years ago
Updated: 2 years ago
Posted: 30 Oct 2019 17:20 EDT
Updated: 30 Aug 2022 11:49 EDT
Devarajulu Prathapaneni (DevarajPrathapaneni)
Swedbank AB
Solution Architect
Swedbank AB
SE

You can update SLA with property instead of hardcoded value  by using  set to the value of property  option and while creating case you can read value from delegated table and set on the property.

 

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