Signature capture control not getting attached to case in Directed Web Access
Hi Team
We have requirement to get the an external user signature and get that signature attached to case.
Signature control is attaching signature to case when assignment was performed by an internal operator.( who has operator id in system)
but when external operator is performing the same assignment signature is not getting attached to case. He is able to sign and accept it and able to submit the assignment. but signature is not getting attached to case. (tried remote racing also but didn't help much nothing is getting traced except interaction events.)
Is this the limitation of Direct web access feature in pega. or do we have any hot fix or work around for this.
system details are here
Pega prpc7.3. No other frame work is involved
Pegasystems Inc.
US
Here is a related article regarding the DWA restriction.
Eclat Prime
IN
Hi Carissaw
thanks for the answer, pls go through my observation below.
In DWA assignment able to see the signature control and able to do the signature and accept and submit the assignment in. But
"Signature is getting added as an attachment to the case"
