We have requirement to get the an external user signature and get that signature attached to case.
Signature control is attaching signature to case when assignment was performed by an internal operator.( who has operator id in system)
but when external operator is performing the same assignment signature is not getting attached to case. He is able to sign and accept it and able to submit the assignment. but signature is not getting attached to case. (tried remote racing also but didn't help much nothing is getting traced except interaction events.)
Is this the limitation of Direct web access feature in pega. or do we have any hot fix or work around for this.