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 Som Venkata Kumar Rallapati (Som@Soprasteria) Soprasteria Consultant
Soprasteria
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Som@Soprasteria Member since 2011 18 posts
Soprasteria
Posted: September 1, 2015
Last activity: September 1, 2015
Posted: 1 Sep 2015 1:41 EDT
Last activity: 1 Sep 2015 2:07 EDT
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Regarding Direct Web Access

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@hi Team,

I am sending an assignment to external user(Who is not in PRPC User). when he submit the assignment flow should resolve complete, but when he doesn't act on that assignment we need to send same assignment to another user and disable the first user, Need inputs on disabling the link for the First User(Not giving access to that assignment)

Case Management User Experience Data Integration
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Posted: 6 years ago
Posted: 1 Sep 2015 2:07 EDT
Raghu Tallam (tallr1) PEGA Senior Manager, Consulting - India Consulting
Pegasystems Inc.
IN
You can keep an SLA on this External asssignmment. 


Within the SLA use Reasssign escalation activity to assign this to someone else. 


The original assignment user, should no longer be able to perform using the email link. 

We'd prefer it if you saw us at our best.

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