Question
Knowledge Expert
NL
Last activity: 26 Oct 2015 16:32 EDT
Service Email Rule
Hi All,
In Service Email Rule, in the response tab, if there is any service exception or data mapping an email is sent out by default to the person who has sent out an email. How to stop this to be sent to that person and instead send this email out to a distribution group?
Regards,
Priyanka
Pegasystems Inc.
US
general article: https://pdn.pega.com/correspondence/how-inbound-email-is-processed. Check the outbound mapping section quoted here:
Outbound Mapping — Response (Map From)
When you use the Accelerator to generate email services, it configures the following outbound data mappings on the Response tab:
- The value for the From field is taken from the .pyInboundEmail.pyTo property.
- The value for the Subject field comes from the Work-.EmailHeader HTML stream rule. It uses the text from the original email subject (pyInboundEmail.pySubject).
- The body of the response message comes from the Work-.EmailResponse HTML rule. This rule generates a simple thank-you message that provides the work object ID for the new work object (created by the service processing) and includes the message data from the original email.
You can edit the stream rules or change the outbound mapping as necessary.
Knowledge Expert
NL
Hi Kevin ,
If value of From field(Response Mapping Tab ) is changed then, the email sender is value mentioned in this field and not the Email Recipient.Our requirement is to send the email to the different distribution group. Any ideas on this are welcomed
Regards,
Priyanka
Pegasystems Inc.
CA
On the Email Listener form, there is an option to specify an email address to which unprocessed emails should be forwarded. Have you tried this option?