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Question

 Jill Gada (Jill Gada) Cognizant Senior System Architect
Cognizant
IN
Jill Gada Member since 2014 6 posts
Cognizant
Posted: Jan 24, 2017
Last activity: Feb 2, 2017
Posted: 24 Jan 2017 1:25 EST
Last activity: 2 Feb 2017 1:56 EST
Closed

Email Service: Inbound data mapping failed

Hi,

I am configuring the listener to handle delivery failure mails.

I have Checked the Process DSNs checkbox in the listener and mapped the properties in Email Service accordingly..

I am getting an error when a delivery failure mail is listened:

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Data Integration

Posted: 7 years ago
Posted: 24 Jan 2017 7:39 EST
Lakshmi Venkatesh Kakumani (kakul) PEGA Associate Technical Solutions Engineer
Pegasystems Inc.
IN

Hi,

Please check the Parse XML rule/Map to field, Map to key in DSN mapping. I feel it is might be because of the configuration issue.

 

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Posted: 7 years ago
Posted: 24 Jan 2017 8:40 EST
Mahesh Midthuru (Mahesh Midthuru) PEGA Senior Principal Application Engineer, Customer Service Digital
Pegasystems Inc.
US

Hi,

Kindly look into the 4th point over here. Let us know your Pega version to check for an existing hotfix availability or share us the configuration details for our further investigation.

Regards

Mahesh

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Posted: 7 years ago
Posted: 31 Jan 2017 7:22 EST
Mahesh Midthuru (Mahesh Midthuru) PEGA Senior Principal Application Engineer, Customer Service Digital
Pegasystems Inc.
US

Hello,

Could you run the use case and share the tracer file for our further investigation to find the root cause along with the Pegarules log related to the specific use case.

Thanks

Mahesh

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