An error occurred while processing your email Reason: Email service [ServicePackageName][WorkClassGroupName][Rule-Service-Email Method Name] failed:Authorization failed, please contact system administrator. You originally wrote: XXXXXX
Sent an email and got the above error as the reply. Checked all the authentications but not able to find the error. Is anyone got this kind of error? what is the solution for this error.
Check Service Package rule, if the authentication is enabled here. Then you need to have a Requestor Login details under Email listener rule. The operator you mention under Requestor Login must be available in Pega platform.
Is operator mentioned under the operator details belongs to access group available in the service package, can you verify that ?
Also, verify entered operator details once again, Just there may be a chance of entered wrong credentials.
After these two checks if you still face the problem, then I need more information to understand what is going wrong