send an email to all members of the workgroup
why can't I send an email to the members or operators that are assigned to a work queue? use Workgroup contacts is not functional for the request.
"When an assignment is routed to a workbasket, my customer would like all members of the workgroup that the workbasket is associated with, to get an email notification."
https://collaborate.pega.com/question/email-members-workgroup-workbasket