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Question

 Giulia Celeste (GiuliaC5) Capgemini
Capgemini
IT
GiuliaC5 Member since 2020 8 posts
Capgemini
Posted: Feb 1, 2021
Last activity: Feb 1, 2021
Posted: 1 Feb 2021 3:45 EST
Last activity: 1 Feb 2021 3:57 EST
Closed

Send Correspondence Selecting E-mail Template from Knowledge Management

Hi everybody,

Is there an OOTB functionality that allows an user to select an e-mail template from the Send Correspondence case in the Customer Service application pre uploaded from Knowledge Management application?

In other words, the user would like to create e-mail templates in the Knowledge Management application to be used by Customer Service representatives.

In the Knowledge Management application it is possible to create templates from Configurations -> Templates. It is possible to use these templates in the Customer Service application?

Thanks,

Giulia

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Pega Customer Service 8.2 Case Management

  • Lorenzo Calosci

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