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Question

 Ravi Yarragonda (RaviY230)
HCL Technologies Ltd
Ravi Yarragonda
HCL Technologies Ltd
IN
RaviY230 Member since 2018 47 posts
HCL Technologies Ltd
Posted: May 3, 2020
Last activity: May 4, 2020
Posted: 3 May 2020 23:33 EDT
Last activity: 4 May 2020 23:52 EDT
Closed

Select an Operator or Work queue to transfer the assignment to error

Getting error  "Select an Operator or Work queue to transfer the assignment to" while transferring the case

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Pega Marketing for Financial Services 7.4
Project Delivery
Financial Services
System Architect

Posted: 5 years ago
Updated: 4 years ago
Posted: 3 May 2020 23:58 EDT
Updated: 14 Jun 2021 7:38 EDT
Pavan Kalyan Kanaparthi (kanap2)
PEGA
Senior System Architect
Pegasystems Inc.
IN

Are you getting this error when you are trying to transfer the assignment? 

Could you please give more details about the issue.

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Posted: 5 years ago
Posted: 4 May 2020 0:32 EDT
Mudit Manchanda (MuditM16711332)
Self

Self
IN

Hi Ravi 

When you have to transfer the case you have to select worklist or work queue in the work tab of the operator . 

Find the below link to read more about routing :

https://community.pega.com/sites/default/files/help_v73/case%20management/process-modeler/assignment/cm-routing-an-assignment-to-work-queue-tsk.htm

https://community.pega.com/sites/default/files/help_v73/data-/data-admin-/data-admin-operator-/data-admin-operator-id/worksettings.htm

Regards

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Posted: 5 years ago
Posted: 4 May 2020 23:52 EDT
Ravi Yarragonda (RaviY230)
HCL Technologies Ltd
Ravi Yarragonda
HCL Technologies Ltd
IN

Thanks for your Reply, It's working  Issue  is Operator ID Parameter  is not setting, after passing correct parameter it's working.

 

Thanks,

Ravi

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