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 Ravi Yarragonda (RaviY230) HCL Technologies Ltd Ravi Yarragonda
HCL Technologies Ltd
IN
RaviY230 Member since 2018 35 posts
HCL Technologies Ltd
Posted: May 3, 2020
Last activity: May 4, 2020
Posted: 3 May 2020 23:33 EDT
Last activity: 4 May 2020 23:52 EDT
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Select an Operator or Work queue to transfer the assignment to error

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Getting error  "Select an Operator or Work queue to transfer the assignment to" while transferring the case

Pega Marketing for Financial Services 7.4 Project Delivery Financial Services System Architect
Posted: 2 years ago
Updated: 1 year ago
Posted: 3 May 2020 23:58 EDT
Updated: 14 Jun 2021 7:38 EDT
Pavan Kalyan Kanaparthi (pavan3753) JP Morgan Chase & Co. Team Leader
JP Morgan Chase & Co.
IN
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Are you getting this error when you are trying to transfer the assignment? 

Could you please give more details about the issue.
Posted: 2 years ago
Posted: 4 May 2020 0:32 EDT
Mudit Manchanda (mancm1) PEGA Associate Technical Solutions Engineer
Pegasystems Inc.
IN
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Hi Ravi 

When you have to transfer the case you have to select worklist or work queue in the work tab of the operator . 

Find the below link to read more about routing :

https://community.pega.com/sites/default/files/help_v73/case%20management/process-modeler/assignment/cm-routing-an-assignment-to-work-queue-tsk.htm

https://community.pega.com/sites/default/files/help_v73/data-/data-admin-/data-admin-operator-/data-admin-operator-id/worksettings.htm

Regards
Posted: 2 years ago
Posted: 4 May 2020 23:52 EDT
Ravi Yarragonda (RaviY230) HCL Technologies Ltd Ravi Yarragonda
HCL Technologies Ltd
IN
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Thanks for your Reply, It's working  Issue  is Operator ID Parameter  is not setting, after passing correct parameter it's working.

 

Thanks,

Ravi

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