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Question

 Biby Thoms (BIbyT296)
Navy Federal Credit Union

Navy Federal Credit Union
US
BIbyT296 Member since 2018 2 posts
Navy Federal Credit Union
Posted: Dec 17, 2019
Last activity: Jan 2, 2020
Posted: 17 Dec 2019 8:24 EST
Last activity: 2 Jan 2020 5:21 EST
Closed

Sample Question CSA

Hi, I saw a sample question in website. Which two requirements demonstrate the need to configure correspondence?

1) Fax a new claim to the repair shop. 2)Assign a new claim to a case worker to process. 3) Text the customer with status changes in an insurance claim. 4)Phone a customer for additional information about the claim.

I am confused about the answers in the websites. Any answers

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Pega Academy

Posted: 4 years ago
Posted: 2 Jan 2020 5:21 EST
Teng Hao Chua (chuat)
PEGA
Senior Principal Technical Trainer
Pegasystems Inc.
SG

Correspondence is used for notification. So both 2 and 3 are requirements that suitable for using correspondence to notify assignee and customer respectively.

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