CSA Practice Exam Service Level Question
Hi Pega Academy Team,
In Service Level question below , calculations are based on the Urgency Values provide on the screen, but I see most the candidates do calculation with assuming Default Urgency Value as 10, if not specified.
Please confirm what should be the assumption for Default Urgency Value '0' or '10'
Thanks in advance.
***Edited by Maryrita: Moderator, moved to Pega Academy from Applications***