I have a requirement to restrict
access of workbasket assignment within workgroup to selected users and deny access to others belong to the workgroup. I tried configuring role to workbasket but is not affecting the assignment access. It would be of great help if anybody throw light on if I am missing any configuration setting in workbasket access role.
Thank you for your response Marc. I have created an access role and associated with workbasket. However, users who do not have this role are able to access the assignment. I am not sure if I am missing anything. I have done everything as explained in the above link.
Posted: 4 years ago
Posted: 8 Jul 2019 5:25 EDT
Marc Lasserre (MarcLasserre_GCS)
Technical Account Manager
In which ever operator you are testing the use case, what are the roles available?
If there are any Access of role to Object for the roles for "@baseClass. Kindly remove those instance.
NOTE : Do not change the values in that AROR. Delete those records.
For example: Current user belongs to ABC Access Group with A,B and C roles. user belongs to Default@ABC work queue which has default@ABC work basket. default@ABC work basket has role E mentioned. So if current user tries to access a assignment from the default@ABC work basket your expectations is that it should not allow user to see that assignment as he does not have the role E.
It will allow if any of the A,B or C roles has AROR for @baseClass with complete access.
In Records Explorer, Security>Access of Role to Object. In the instances see if (Access name:A or B or C has Access Class:@baseClass) if there are AROR for any/All of three, delete that AROR instance [Donot edit the values in it, delete the record]