@PushkarS Yes. We have seen similar issue when automation continuously process more cases or during long running automations. When this happens, it is not updating the case status and hence the robot status is not moving from Working to Ready for assignment. We need to manually stop the robot from RM and then leave it to start automatically through auto balancing.
@ThomasSasnett@jeffbadger any help on this please? This error occurs at the end after completing all steps in automation. As of now, we need to manually check these scenarios and stop robot so it picks the next case.
Posted: 2 weeks ago
Posted: 18 Sep 2023 10:16 EDT
Thomas Sasnett (ThomasSasnett)
Lead Robotics Architect
@ManojanandN3092 I would need to see more information as this is a generic exception. You mentioned you have a long automation. An out of memory exception can occur when you are not looping properly. If you do have recursive logic in your automation, ensure that you are using a loop instead of simply jumping to an early step using Jump Labels. If that is not the cause, then I would need to examine your source code and logs to advise further. Since that is not really possible here, I would suggest opening an INC to help you investigate as they can review your logs and solution with you.