RoboticsApiHelper.SendCaseResult is failing with OutOfMemory exception
Hi,
For unattended RPA (*Running on Cloud VM), i'm getting
RoboticsApiHelper.SendCaseResult - Error POST case result. Case completion status: 'Did not complete'. Error: 'Exception of type 'System.OutOfMemoryException' was thrown.'.
Is there any solution or any way in PRPC or robot server to configure memory allocation for 'RoboticsApiHelper' to get it resolved?
Coforge Limited
GB
@PushkarS Yes. We have seen similar issue when automation continuously process more cases or during long running automations. When this happens, it is not updating the case status and hence the robot status is not moving from Working to Ready for assignment. We need to manually stop the robot from RM and then leave it to start automatically through auto balancing.
@ThomasSasnett @jeffbadger any help on this please? This error occurs at the end after completing all steps in automation. As of now, we need to manually check these scenarios and stop robot so it picks the next case.
Pegasystems Inc.
US
@ManojanandNayagam I would need to see more information as this is a generic exception. You mentioned you have a long automation. An out of memory exception can occur when you are not looping properly. If you do have recursive logic in your automation, ensure that you are using a loop instead of simply jumping to an early step using Jump Labels. If that is not the cause, then I would need to examine your source code and logs to advise further. Since that is not really possible here, I would suggest opening an INC to help you investigate as they can review your logs and solution with you.
Coforge Limited
GB
@ThomasSasnett Thank you. Loop is properly handled. Will submit an Incident.