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Question

 Silviu Stoian (SilviuStefan)
Future Proof AI
Lead Decision Arhitect
Future Proof AI
US
SilviuStefan Member since 2016 18 posts
Future Proof AI
Posted: Mar 30, 2022
Last activity: Mar 30, 2022
Posted: 30 Mar 2022 14:36 EDT
Last activity: 30 Mar 2022 15:16 EDT
Closed

Report in Channels< Primary schedule

I am using Pega 8.7 and in Customer Decision Hub in the Channels< Primary Schedule after the run was completed I can't see the report sections. is any extra configuration I need to make?

Report section should be above the run details.

Thanks in advance.

Report section missing screenshot

Screenshot from 8.7

 

Pega Academy Screenshot( Expectation report section)

pega academy

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Pega Customer Decision Hub
Outbound Marketing
Insurance
Decisioning Architect

Posted: 2 years ago
Posted: 30 Mar 2022 15:16 EDT
Amy Rohe (AmyRohe)
PEGA
Principal Product Manager, Outbound Runtime
Pegasystems Inc.
US

Hi @SilviuStefan

What you are seeing in your Customer Decision Hub (CDH) 8.7 environment is expected. New deployments of CDH 8.7 on Pega cloud are configured with a feature introduced in CDH 8.6 referred to as using Decision Data Store for Action state storage. With this feature enabled you will not see the Reports for each run. However, run stage counts and counts for each Action will be displayed.

Here's a link to some brief documentation on the feature: https://docs-previous.pega.com/pega-customer-decision-hub-release-notes/86/decision-data-store-action-state-storage-pega-cloud

Thanks, 

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