MultiLevel Decisioning - Outbound Schedule
Our Context dictionary is setup as below:
Primary context as Customer and additional context as Account. (Customer.AccountsList is the data structure, where customer can have multiple accounts)
We have configured required account level actions, engagement policies to decision at the account level.
1. OB schedule is giving appropriate actions as per the account data but IH still has pysubjectid and pysubjecttype as customer and corresponding customer class. My assumption was it should be account. How do I check what is missing? The action context is as expected.
2. How do we access Account level predictors in Models for multilevel decisioning when a customer can have multiple accounts? One way we tried was by using Account.Predictor pattern but the predictors in models arent getting any data.