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Question

 Aslihan Kurdoglu (Asl?hanK7634) Bentego Senior System Architect
Bentego
TR
Asl?hanK7634 Member since 2019 3 posts
Bentego
Posted: Aug 12, 2021
Last activity: Feb 17, 2022
Posted: 12 Aug 2021 2:03 EDT
Last activity: 17 Feb 2022 20:58 EST
Closed

Can a traditional outbound campaign configured to be multilevel?

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Hi,

I want to use multi level decisioning and my levels are Subscriber and Account level. But we want to start using these level in traditional outbound campaign after we want to continue with inbound campaign. Is there any impediment in Pega CDH 8.5 and 8.6?

Thanks

Aslihan.

Pega Customer Decision Hub 8.6 Decision Management Communications and Media Senior System Architect
Posted: 2 years ago
Updated: 2 years ago
Posted: 13 Aug 2021 4:05 EDT
Updated: 13 Aug 2021 4:09 EDT
Raghukiran Shankhawaram (RaghuShankhawaram) PEGA Director, Software Engineering, 1:1 Customer Engagement
Pegasystems Inc.
IN
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@Asl?hanK7634   No. We cannot use multi level decisioning in the OOTB Outbound Campaigns. 

Please explain your use case in details as to why you are trying to use Outbound campaigns and not Outbound schedules on NBA Designer?
Posted: 1 year ago
Updated: 1 year ago
Posted: 16 Feb 2022 18:57 EST
Updated: 16 Feb 2022 19:05 EST
Mythili Banka (MythReddy) Accenture Mythili Banka
Accenture
US
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@shanr2 Hi Raghu, Can you please explain why multilevel decisioning cannot be used for Outbound? 

Do you mean it is not supported for Traditional campaigns but does support for the Outbound Schedule?

Thanks,

Mythili

 
Posted: 1 year ago
Posted: 17 Feb 2022 6:46 EST
Raghukiran Shankhawaram (RaghuShankhawaram) PEGA Director, Software Engineering, 1:1 Customer Engagement
Pegasystems Inc.
IN
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@MythReddy   Hi Mythili

Yes, my response above was for the traditional outbound campaigns where we do not have the support for multi-level decisioning.

We do support multi-level decisioning in the Outbound Schedule of Next Best Action Designer. Hope this clarifies. 

Mythili Banka
Posted: 1 year ago
Posted: 17 Feb 2022 12:53 EST
Mythili Banka (MythReddy) Accenture Mythili Banka
Accenture
US
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@shanr2  Thanks for the clarification. We are in the process of implementing multilevel decisioning for OB communications and hit a road block. If you can please take a look at the question I posted and I appreciate your inputs. Below is the link for the question and I didn't get any response yet.

https://collaborate.pega.com/question/multilevel-decisioning-outbound-schedule

Thanks,

Mythili

 
Posted: 1 year ago
Posted: 17 Feb 2022 20:58 EST
Raghukiran Shankhawaram (RaghuShankhawaram) PEGA Director, Software Engineering, 1:1 Customer Engagement
Pegasystems Inc.
IN
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@MythReddy   I see Seth has already replied to the post. Hope that helps.

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