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 PRADEEP CHOWDARY PYDI (PradeepPydi) Anthem Senior PEGA DEVOPS and Cloud Administrator
Anthem
US
PradeepPydi Member since 2017 238 posts
Anthem
Posted: August 27, 2019
Last activity: September 8, 2019
Posted: 27 Aug 2019 21:39 EDT
Last activity: 8 Sep 2019 12:54 EDT
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Replace "PEGA CTI" with "Workspace Desktop Edition - Genesys" recommendations.

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Hi Team,

We are planning to replace "PEGA CTI" (PRPC731 and Pega Call Engine 7.31.00.1039) with "Workspace Desktop Edition - Genesys".

Any recommendations to disable the CTI functionalities please ?

Thank you.

Note: We havent customized any of the Pega Call rule forms.

System Administration
Posted: 3 years ago
Posted: 8 Sep 2019 12:54 EDT
Chandrasekhar Gollamudi VN (chandrasekhar_g) PEGA Senior Manager, Technical Support - Runtime Engine and Search
Pegasystems Inc.
IN
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Hi,

Please refer following link. It may be useful.

Thank you

We'd prefer it if you saw us at our best.

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