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Anthem
US
Posted: August 27, 2019
Last activity: September 8, 2019
Last activity: 8 Sep 2019 12:54 EDT
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Replace "PEGA CTI" with "Workspace Desktop Edition - Genesys" recommendations.
Hi Team,
We are planning to replace "PEGA CTI" (PRPC731 and Pega Call Engine 7.31.00.1039) with "Workspace Desktop Edition - Genesys".
Any recommendations to disable the CTI functionalities please ?
Thank you.
Note: We havent customized any of the Pega Call rule forms.