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Question

 PRADEEP CHOWDARY PYDI (PradeepPydi)
Anthem
Senior PEGA DEVOPS and Cloud Administrator
Anthem
US
PradeepPydi Member since 2017 240 posts
Anthem
Posted: Aug 27, 2019
Last activity: Sep 8, 2019
Posted: 27 Aug 2019 21:39 EDT
Last activity: 8 Sep 2019 12:54 EDT
Closed

Replace "PEGA CTI" with "Workspace Desktop Edition - Genesys" recommendations.

Hi Team,

We are planning to replace "PEGA CTI" (PRPC731 and Pega Call Engine Proprietary information hidden9) with "Workspace Desktop Edition - Genesys".

Any recommendations to disable the CTI functionalities please ?

Thank you.

Note: We havent customized any of the Pega Call rule forms.

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