Question
Royal bank of Canada
IN
Last activity: 29 Dec 2025 11:52 EST
Read/Unread Feature in Workbasket/Worklist view
To indicate that a case in a Work queue has already been looked at, can we implement a mechanism such as a "Read" flag or status indicator or any OOTB feature?
Is there any OOTB in pega for such feature at first? Read / UnRead feature.
We can update a custom flag whenever assignment is opened from Pre-activity, but to store the value that time in DB, need to do explicit commit and again need to get lock which is not suggested way. So wanted to know the best way to implement the same.
Pegasystems Inc.
CA
Royal bank of Canada
IN
@RameshSangiliThe business requirement is, when 1st time any user is acting on any individual assignment, that assignment needs to be marked as Read. The problem is when the assignment is performed 1st time, the pre activity of the flow action is triggered, we were planning to add some custom flag that time, but the issue is until the assignment is submitted, there is no commit. but to store the value that time in DB, need to do explicit commit and again need to get lock which is not suggested way. So wanted to know the best way to implement the same.
Pegasystems Inc.
CA
@ChaitaliG17392706 Another option to think about Default locking, GMU (Get Most Urgent) - This will avoid cherry picking the assignments and also this will ensure that other users can't access the assignment if somone is already working on this one.
@ChaitaliG17392706
I don't think so. This may not be a best user experience because this could cause confusions overtime if there are multiple users accessing the Workbasket and you have to periodically reset the flags on all assignments on day/week basis, However, it can be implemented with Custom logic as per your business requirements.