Question
Accenture
IN
Posted: Sep 22, 2023
Last activity: Sep 23, 2023
Last activity: 23 Sep 2023 0:36 EDT
OOTB functionality to differentiate read and unread messages
Clients wants us to show the difference between read and unread post in pulse which is tagged to case. could you please let us know OOTB methods/functions to achieve this.
***Edited by Moderator Rupashree to update Capability tags***
Posted: 2 months ago
Eviden
NL
@saranyaR0434 please elaborate. Does this criteria only applies to the view of pulse messages shared with customers in the case itself?