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Question

 Sam mk (Sam27)
CBA

CBA
AU
Sam27 Member since 2019 144 posts
CBA
Posted: Apr 2, 2020
Last activity: Apr 7, 2020
Posted: 2 Apr 2020 8:59 EDT
Last activity: 7 Apr 2020 21:21 EDT
Closed

Email read to unread

Hi Team,

An Email listener triggered a mail ( case created) to the user, the mail is opened by the user.
My requirement is how to revert the mail as unread again.

 

***Edited by Moderator Marissa to update Platform Capability tags****

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