The folders object is still supported but we currently have no plans to make enhancement around it as we are focusing on Case. We would be interested in hearing what features of cases would you like to see in the folders object. Are the features of folders that you cant achieve using our current Case Management capabilities?
Posted: 5 years ago
Posted: 18 Oct 2017 17:18 EDT
Vaibhav Gupta (GUPTAV01)
I have checked that Case management and Wait shape does cover the basic concepts of folders but was curious to know if we can cover almost all the features of Folders using Case Management then why do we have the differentiation of folders and covers at a very foundation level ? I mean concept itself is different for both of them. So, I mean to say if we can configure our case management to such a level then why we have our classes derived from Work-Cover- or Work-Folder-, we can just a single class reference and do whatever we want to do using Case Management.?