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Question

 Benjamin Hui (BenjaminHui)
Stratosphere Technical Consulting
Pega Architect
Stratosphere Technical Consulting
US
BenjaminHui Member since 2011 19 posts
Stratosphere Technical Consulting
Posted: Jun 5, 2020
Last activity: Jun 8, 2020
Posted: 5 Jun 2020 19:46 EDT
Last activity: 8 Jun 2020 14:24 EDT
Closed

pyProcessSLA Queue Processor disabled

Upgraded application from Pega 7.2.1 to Pega 8.4 a month ago. In the Admin Studio, the pyProcessSLA queue processor's State is Disabled. When I open the queue processor rule, it is disabled. So is it indeed disabled out of the box, or it is controlled by another settings somewhere else?

Thanks

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Pega Platform 8.4
Case Management

Posted: 4 years ago
Posted: 8 Jun 2020 14:24 EDT
Carissa Wenhardt (CarissaW_GCS)
PEGA
Senior Principal Engineer, Technical Support, Industry Apps
Pegasystems Inc.
US

It is disabled out of the box in 8.4. You should still have the ServiceLevelEvents agent running to perform the SLA processing.

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