Last activity: 13 Apr 2021 7:50 EDT
Best Practice: Case Creation From Queue Processor
I am currently trying to create a case using a queue processor by calling "pxCreateTopCase".
The issue is that since the queue processor is creating the case, pxRequestor.pyUserIdentifier is set as "system" and during the case creation process there is an error thrown stating that an operator ID named "System" does not exist.
The current solution is that as our first step in our queue processor activity will update the pxRequestor.pyUserIdentifier to a valid operator ID.
I am wondering if there is a better or cleaner way to achieve the same result, is there a better way to create a case via a queue processor? or should we create an operator called "System"?