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Question

 Bob Reawaruw (Bob Reawaruw)
Eviden
Senior PEGA Consultant
Eviden
NL
Bob Reawaruw Member since 2018 77 posts
Eviden
Posted: Dec 6, 2019
Last activity: Dec 6, 2019
Posted: 6 Dec 2019 9:28 EST
Last activity: 6 Dec 2019 11:32 EST
Closed

pyCaseWorker does not show Correspondence attachement

Issue:

Using the mail shape, an email I generated and it is attached to the case.

The attached content is not visible in Case Worker portal, it is visible in Case Manager portal.

Access group of logged in operator is Administrators, security/privilege settings are still OOTB.

To see attachments, please log in.
Case Management

Posted: 4 years ago
Posted: 6 Dec 2019 11:04 EST
Geeda Ilango (GeedA)
Pegasystems Inc.
Technical Solutions Engineer
Pegasystems Inc.
IN

Hi,

I have created a sample usecase with "SendEmail" smart shape in 8.1.6 and I could see the email attachments in both Case Worker and Case Manager portal.

Could you please let me know the Pega platform version that your are using and the Available roles configured for the operator ID?

Thanks,

Geeda.

To see attachments, please log in.

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