Question
Cognizant Technology Solutions Corporation
IN
Last activity: 27 Jul 2022 0:59 EDT
Regarding attachment in correspondence
Hi,
I have correspondence in my application which sends the mail to the specific user with attachment.
But for only one user the mail has received without attachment.
How can i check this issue?
Thanks & Regards,
Lakshmi Priya
***Edited by Moderator Marije to add Capability tags***
Infosys Limited
IN
As per the question, I understand only one user didn't receive the email with the attachment. To debug this issue, we need to go through the tracer and check the activity (SendEmailNotiifcation) or pxSendEmail and find where the attachment page is getting formed.
After finding the proper place, try to keep the loggers in the respective rules to find the use case to understand the root cause.
TATA Consultancy Services
IN
@LakshmiPriyaK4381 Please check the attachment size and the user have any restriction to receive the attachment. Bcoz other user receiving the attachment but only one user have issue.