Question
Coforge
US
Last activity: 27 Feb 2017 16:55 EST
pxWorklink doesn't work when more than one application exists in operator profile
We used to make use pxWorkLink control to open the cases from email for users. Upto now users had only one application in their profile, so clicking on the link used to launch the case with all the sections rendered properly.
But we have added one more application for the users now, and if the users happen to click the worklink of a case which is not the default application (default access group selected), then half of the information on the review harness does not render.
Is there a way to set the context of the case to proper application and open the case in review mode with proper rendering?
Accepted Solution
Coforge
US
We were able to solve this issue by:
- Creating a custom activity in @baseclass and at the organizational layer for all applications.
- Activity identifies the Application and access group by making use of the InsName parameter.
- Then by looking into the access groups user, required access group is identified.
- made use of Pega-Landing-System-TenantManagement.pzSwitchAccessGroup to change access group.
- Then invoked RedirectAndRun with parameters Action as "Review" and access group as the one identified.
- Created a new control by making use of nearly all the code from pxWorkLink.
- Changed the Work-.Open activity call with the newly created activity.
- Used this new control in all the correspondence steps.
Pegasystems Inc.
IN
Hi,
Can you please check the below link :
https://pdn.pega.com/how-create-process-opens-portal-assignment-link
In the above article they have used showAssignmentInPortal, which takes assignment/work handle as a parameter. Probably you need to customize that activity, to also take accessGroup as parameter, such that it switches the accessgroup, before opening the WO .
Pegasystems Inc.
IN
HI ImranullahM,
I see that you have posted the same query in https://collaborate.pega.com/question/opening-proper-application-case-worklink-when-user-having-more-one-access-group-clicks.
Could you confirm if you have reviewed the comment posted by Prajendra?
Regards,
Evita.
Accepted Solution
Coforge
US
We were able to solve this issue by:
- Creating a custom activity in @baseclass and at the organizational layer for all applications.
- Activity identifies the Application and access group by making use of the InsName parameter.
- Then by looking into the access groups user, required access group is identified.
- made use of Pega-Landing-System-TenantManagement.pzSwitchAccessGroup to change access group.
- Then invoked RedirectAndRun with parameters Action as "Review" and access group as the one identified.
- Created a new control by making use of nearly all the code from pxWorkLink.
- Changed the Work-.Open activity call with the newly created activity.
- Used this new control in all the correspondence steps.