Question
Us Bank
US
Last activity: 19 Jul 2016 21:52 EDT
Is PRPC 7.1.7 with PegaCall Engine 7.1.2.884 compatible with Avaya AES 6.3.3 SP5?
Is PRPC 7.1.7 with PegaCall Engine Proprietary information hidden compatible with Avaya AES 6.3.3 SP5? We are upgrading our AES from 5.2.3 - 110.
I was able to google the following... which makes me think yes. But it didn't highlight 6.3.3 SP5 directly
Supported CTI Platforms
PegaCALL Proprietary information hidden supports the following CTI Platforms:
Avaya Aura Application Enablement Services (AES) version 6.1 or higher (with
Avaya Aura Communications Manager).
Avaya Aura Application Enablement Services (AES) version 5.x support is
limited to the use of simple telephony mode. If full telephony is required, AES
must be upgraded to version 6.1 or higher.
Pegasystems Inc.
US
Actually my question is more about your pega call engine version ( Proprietary information hidden). Pegacall Proprietary information hidden should have pegacall engine like 7.1.3.x, which should support Avaya AES 6.1+ as documentation indicates, I have asked the SME to confirm.