Question
Virtusa
US
Last activity: 26 May 2020 21:30 EDT
Process service queue retry duration
Hi
How can we modify the retry duration in service request processor
currently say I have mention retry attempts as 5 then all 5 attempts are executed within 3 seconds . ProcessServiceQueue agent has an interval of 180 seconds , then why does it executes all retry attempts within 3 seconds??
Pegasystems Inc.
IN
Hi,
Please refer below SA article
https://community.pega.com/support/support-articles/all-attempts-execute-within-same-agent-run
" With the default settings and the MaxAttempt parameter set to 3, having the instance executed three times in one run is actually the expected behavior. When the agent wakes up, it tries to process all the scheduled items for that agent. In this case (if MaxAttempts is more than 1), after the first attempt is completed and it fails, the queue item will not go to broken process until all the attempts are completed and instead it will be scheduled after the first attempt. Therefore, in a single run - the agent might process all the attempts. "
Thank You
Pegasystems Inc.
IN
I was pointing to the concept of why this happens.
The default value is 0
You would need to call this through an activity to take advantage of this
This discussion might be helpful
https://collaborate.pega.com/question/minimumageforprocessing-queue-agent
Societe Generale
IN
Hello Adithya,
Even we are facing the same issue of retry duration of each queue instance in Service request processor.
Did you happen to find any solution or workaround for this?
Thanks in advance for your help.
Kowshik J Jain
Pegasystems Inc.
IN
Hello!
This is an old post and has not seen any recent activity.
It will be great if you create a new question to seek resolutions for your query.
Thanks,
Pallavi M | Moderator | Pega Collaboration Center
ING NV
NL
Hi @kowshikj9128 ,
Did you get any solution for this. i.e introducing delay to service request processor attempts?
KR
Muthu