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Question

 Roderick Mackintosh (RoderickM)
ASB Bank Ltd

ASB Bank Ltd
NZ
RoderickM Member since 2014 1 post
ASB Bank Ltd
Posted: Nov 22, 2015
Last activity: Nov 24, 2015
Posted: 22 Nov 2015 19:44 EST
Last activity: 24 Nov 2015 15:55 EST
Closed

prhelp resource not found

Hi there.

first time user of this site.

we're using prpc 7.1.6 in production and we upgraded to 7.1.9 in our dev and QA environment. We're testing QA but we just recently noticed the local online help site is not available even thought the prhelp.war is deployed correctly. It is not available in our (prpc 7.1.6) production environment also. (it doesn't look like anyone is using it)

Anyway, so when I go to http://<hostname>:8080/prhelp I get a 404 "resource not found" error from jboss.

But if I go http://<hostname>:8080/prhelp/procomhelpmain.htm then I get the online help

I've followed their guide

https://pdn.pega.com/documents/pega-719-platform-installation-guide-for-oracle-on-jboss-red-hat-eap-0

did I miss a step somewhere? It looks like jboss is having a difficult time finding the landing page for /prhelp

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System Administration

Posted: 9 years ago
Posted: 22 Nov 2015 20:42 EST
Kevin Zheng (KevinZheng_GCS)
PEGA
Director, Technical Support
Pegasystems Inc.
US

I don't think you did anything wrong. Normally you would be accessing prhelp from within the developer portal where the procomhelpmain.htm will be appended to prhelp automatically. The prhelp web app does not include index.htm or index.jsp that is why direct access will throw 404 error.

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Posted: 9 years ago
Posted: 22 Nov 2015 21:32 EST
Roderick Mackintosh (RoderickM)
ASB Bank Ltd

ASB Bank Ltd
NZ

Thanks Kevin. that makes sense. Someone here tried to access the /prhelp directly by typing the URL in a browser and asked the question.

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Posted: 9 years ago
Posted: 23 Nov 2015 1:31 EST
Venkatesh Guntupalli (Venkatesh Guntupalli)
Rules Cube Inc.
Lead System Architect - PEGA
Rules Cube Inc.
CA

Hi Roderick,

Please check whether your OnlineHelpURL is updated with the correct URL in the below path.

System--Settings--URLs-->OnlineHelpURL

Capture.JPG

Thanks

Venkatesh G

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Posted: 9 years ago
Posted: 23 Nov 2015 15:52 EST
Roderick Mackintosh (RoderickM)
ASB Bank Ltd

ASB Bank Ltd
NZ

Hi Venkatesh

on further investigation, help in developer's portal wasn't available.

i believe this was related to how the prhelp.war file was deployed in jboss after the upgrade.

All 3 files below have been deployed using marker files .dodeploy which would have caused prhelp.war to be deployed first (being alphabetically first)

prpc_j2ee14_jboss61JBM.ear

prsysmgmt.war

prhelp.war

a simple fix was to undeploy prhelp.war and redeploy it.

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Posted: 9 years ago
Posted: 24 Nov 2015 15:54 EST
Roderick Mackintosh (RoderickM)
ASB Bank Ltd

ASB Bank Ltd
NZ

i used a marker file .dodeploy

https://access.redhat.com/documentation/en-US/JBoss_Enterprise_Application_Platform/6/html/Administration_and_Configuration_Guide/Reference_for_Deployment_Scanner_Marker_Files1.html

which is another way to deploy in jboss

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Posted: 9 years ago
Posted: 24 Nov 2015 1:13 EST
Gowrishankar Ramasamy (GowrishankarR29)
Citicorp Services India Private Limited

Citicorp Services India Private Limited
IN

Hi Roderick,

     I think you have missed to configure the online help URL as specified by Venkatesh Guntupalli. Once the online help url is updated in System --> Resource URLs landing page. The developer portal's help URL would be https://<hostname>:<portnumber>/prhelp/procomhelpmain.htm. But from your screenshot only https://procomhelpmain.htm is there in the address bar.

Please configure the online help URL and share your thoughts.

Thanks,

Gowrishankar.

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Posted: 9 years ago
Posted: 24 Nov 2015 15:55 EST
Roderick Mackintosh (RoderickM)
ASB Bank Ltd

ASB Bank Ltd
NZ

Hi Gowrishankar

i didn't have to update it. Once i undeployed the prhelp.war and redeployed it (via cli), it was fine.

Just want to confirm, my issue is fixed.

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