Question
Bank of America
US
Last activity: 16 Oct 2018 12:03 EDT
Pega robotic runtime not working.
Double clicked on runtime and nothing happening. It's new machine. No error trace no event log and no log file. Really appreciate if any one can suggest debug steps.
***Updated by moderator: Lochan to add SR details***
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Accepted Solution
Pegasystems Inc.
US
This issue was caused by lack of pre-requisites being installed. This was resolved by preforming a manual install which force installed all Pega Robotics pre-requisites.
Pegasystems Inc.
US
First check Task Manager after starting OpenSpan.Runtime.exe. Do you see the process there? Do you see the icon in the Task Tray.
If no, then check the microsoft event viewer, check for a crash or some other issue.
Let me know.
Bank of America
US
Hi,
OpenSpan.Runtime.exe shows up for a fraction of second in Task Manager and disappear. No entry nothing in event viewer. Could you suggest any other steps for debug.
Thanks
Pegasystems Inc.
IN
Hi Sameer,
Please let us know the SR number so that we can tag that to this post and track it. We will update this post with the resolution once its available.
Regards,
Pegasystems Inc.
IN
Thank you!
I have updated the original post above with this information and see that the is currently under investigation.
Regards,
Legato Health Technologies
IN
Hi,
Can you let us know the ETA for this ticket. I have the same problem and waiting for the resolution.
Thanks
Babu
Accepted Solution
Pegasystems Inc.
US
This issue was caused by lack of pre-requisites being installed. This was resolved by preforming a manual install which force installed all Pega Robotics pre-requisites.
Cognizant Technology Solutions
GB
Hi Chris,
Could you please elaborate as to what steps need to be performed so that this issue can be resolved.
Thanks,
Abhishek
Pegasystems Inc.
IN
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