Question
RPA/RDA Practitioner
US
Last activity: 29 Feb 2024 11:43 EST
Pega Robot Inspector on Runtime Unattended machine for troubleshooting
Engineers are able to use Robot Inspector to test/troubleshoot solutions prior to deployment on a Studio machine.
How does an engineer enable the Robot Inspector on Runtime Unattended machine for troubleshooting in a production environment for Runtime 19.1.89?
The unattended machine is NOT using a package server and NOT connecting to OMC or Robot Manager and is using .openspan and .manifest files with key="DeploymentExtractDirectory" and key="StartupProject" set.
The runtimeconfig.xml does have the following
<add key="ShowSystemTrayIcon" value="true" />
<add key="ShowSystemTrayIconHotKey" value="Alt+Ctrl+Shift+Windows+O" />
<add key="TrayIconFileName" value="" />
<add key="AllowRunWithNoPackage" value="ture" />
with
<MenuItem item="LoadRobotInspector" label="Show Pega Robot Inspector" show="true" />
The solution loads and runs correctly; however, the SystemTrayIcon does not appear which in turn makes Robot Inspector not available.
***Edited by Moderator Marissa to add Support Case details***
Pegasystems Inc.
US
In the RuntimeConfig.xml is a setting for hiding the system tray icon. If it is false, the icon will be hidden. Unless you've changed the key combo, you can use the combination shown below to show it if hidden.
<add key="ShowSystemTrayIcon" value="true" /> <add key="ShowSystemTrayIconHotKey" value="Alt+Ctrl+Shift+Windows+O" />
Updated: 28 Feb 2024 19:39 EST
RPA/RDA Practitioner
US
Hi Thomas, long time sir.
The runtimeconfig.xml does have the following set to true and still not showing in the System Tray.
<add key="ShowSystemTrayIcon" value="true" />
Pegasystems Inc.
US
It has been a long time. I hope all is well.
That is odd. Are you certain Runtime is using this RuntimeConfig.xml? One way I would check is to enable or disable the FilePublisher depending on whether or not you see a RuntimeLog.txt being written whenever Runtime is starting. If you do see a RuntimeLog.txt being written, disable the publisher. If you start Runtime and no log file is created, then you know you're using the correct file.
The RuntimeConfig.xml is likely being read from either %AppData%\Pegasystems or %ProgramData%\Pegasystems if the CommonConfig.xml here has the "ConfigurationLocation" key set to "CommonApplicationData".
<ConfigurationLocation>CommonApplicationData</ConfigurationLocation>
The RuntimeConfig.xml in AppData would be specific to the user, so if Runtime is being launched as another user, you'd need to look in their AppData folder.
If you have established that you are editing the correct RuntimeConfig.xml, then I am not sure what might be going on. You can try the key combination above at the desktop and see if that shows the tray icon. If you need to make it permanently visible, then you may need a support request as we'd need to take a look at the machine.
RPA/RDA Practitioner
US
@ThomasSasnett I have established we are editing the correct RuntimeConfig.xml, as logs stop when updating the RuntimeConfig.xml to turn off logs. I have tried the key combination which was unchanged. I have created a ticket: INC-B8697