Question
ING Bank
NL
Last activity: 22 Feb 2018 9:49 EST
Pega Portal Dashboard Reports not loading in IE 11
Hi Team,
We have embedded charts into Case worker portal -> Dashboard page using Report Widgets. When we tested it in Chrome everything works fine Charts are properly getting loaded. But when verified in IE 11 browser, nothing is getting loaded. Please find attached snapshots.
Thanks,
Vamsi
Accepted Solution
Pegasystems Inc.
US
While reviewing the associated SR, the following was discovered as the Local Change for resolution:
1 ) In custom portal, enable the meta tags to render it in IE-11
<meta http-equiv="X-UA-Compatible" content="IE=11">
2) IE> Tools > Compatibility view Setting > Display intranet sites in compatibility view and enable checkbox
Thank you!
Pegasystems Inc.
IN
Hi Vamsi,
Could you check if Required clipboard pages are loaded in case of IE by comparing it with the case in Chrome.
Also can you check console log of browser to see for errors.
Thanks,
Ujjwal
EPAM Systems, Inc.
ES
Hi Vamsi,
Thanks for posting on PSC.
There are bugs reported with Microsoft about Graphs not getting loaded and the reported issue could be generic in nature for IE11.
Microsoft has suggested some compatibility settings for the same:- https://answers.microsoft.com/en-us/ie/forum/ie11-windows_7/graph-not-visible-in-ie-11-for-windows-7/d9fb606c-89db-44ce-8fba-cd16a75629f8?auth=1
Let's not be preassumed as Microsoft issue, it could be a product bug as well.
Could you try opening the portal in compatibility mode, verify if it's loading correctly? If yes, refer these SAs.
https://community.pega.com/support/support-articles/compatibility-issue-internet-explorer-11
https://collaborate.pega.com/question/ie-11-compatibility-problem-pega-7
Hope it helps you in resolving the issue at your end. And if it doesn't get resolved, this qualify to be raised as Support Request for detailed investigation.
Regards,
Asif
ING Bank
NL
Hi Asif,
We have set the height and width in px as we had an urgent demo with our client. I am occupied in internal project activities and am not able to try these step. Will give them a try when I get some buffer time. Meanwhile, can you confirm if you are not able to replicate the issue at your end? If you haven't tried, can you please try the below steps to reproduce the issue and see if compatibility mode or setting meta-tags might help.
Steps to reproduce:
-> Click on "Personalize dashboard"
-> Change template to 2 column.
-> Insert at least one report gadget in each slot and point them to any OOTB charts in report browser.
-> Set Width and height to 100% and save. Publish the dashboard.
-> Now verify if you are able to see the charts.
Thanks,
Vamsi.
ING Bank
NL
Hi Ujjwal,
I have tried to change the length and width of Report from Report widget from 100% to 400 px and now the chart is getting displayed (but part of it is still hidden). Not sure Why Slots are not considered by IE 11. Do I need to change any settings ?
Thanks,
Vamsi
Pegasystems Inc.
IN
Pegasystems Inc.
IN
Hello!
Please let us know if you do log an SR for this and its ID. That way we can track it and follow-up this discussion with the resolution.
Thank you,
ING Bank
NL
Hi Lochan_DV,
I've requested Asif to try the steps provided by me which could reproduce the issue. Do you want me to open a SR for it even before Asif tries those steps and reproduces the problem?
Thanks,
Vamsi.
Pegasystems Inc.
IN
Hi Vamsi,
Yes please :)
I happen to know that Asif is on planned leave currently :) So I checked with some of my collegues internally and they suggest that this is best pursued through an SR. This looks like a issue with styles and would required detailed investigation.
Regards,
Accepted Solution
Pegasystems Inc.
US
While reviewing the associated SR, the following was discovered as the Local Change for resolution:
1 ) In custom portal, enable the meta tags to render it in IE-11
<meta http-equiv="X-UA-Compatible" content="IE=11">
2) IE> Tools > Compatibility view Setting > Display intranet sites in compatibility view and enable checkbox
Thank you!