Question
Coforge
IN
Last activity: 23 Feb 2016 20:20 EST
Pega Outbound Call
In Pega Call 6.3 SP1 version the activity Initiated(ChannelServices-Event-CTILink) is getting called while doing the outbound call but in 7.x version this activity is not getting called at all. In 6.x in this activity we have done some customization like:Saveing the UCID which we are getting from Avaya.Is there any other activity getting called in where we can do our application specific customization.
PRPC Version:7.1.8
CPM Version:7.1.3
Coforge
IN
Hi Habeeb,
Yes, this activity doesn't come in tracer in 6.3 also. I have added log in the first line it is getting printed for 6.3 but for 7.1 it is not getting printed.
Thanks and Regards
Imran
Pegasystems Inc.
US
Hello Imran,
My first thought is, has that activity been replaced with another one in Pega 7? The trace should should you what is being called. You may have to take another activity and add your customizations there if the underlying infrastructure has changed between versions.
Thanks,
Mike
Pegasystems
US
You'll want to do a wider trace, I think. If an activity is being called in one context and not in another, examine both traces to see where in the good trace the activity is being called FROM, and what the second trace is doing at that point. For instance, does the second trace have logic that skips the call ? /Eric
Coforge
IN
Thanks to all, the problem is resolved now. In 6.3 that activity was executing from a service java. in 7.x the service java activity is changed.