Pega Openshift Instllation Error - Pega Search Can't Start
Hi support Team,
I'm on install the Pega platform on Openshift Environment, the Pega search won't start and got this message:
{"timestamp":"2023-03-28T08:45:29.568","message":"Established active environments: [k8s, cloud]","logger_name":"io.micronaut.context.env.DefaultEnvironment","thread_name":"main","level":"INFO","level_value":20000}
{"timestamp":"2023-03-28T08:45:31.277","message":"Loading SA public key from: https://beta.authenticator.pegacloud-services.com/v1/publickey","logger_name":"com.pega.fnx.search.security.jwt.SAJWTLoader","thread_name":"main","level":"INFO","level_value":20000}
Hi support Team,
I'm on install the Pega platform on Openshift Environment, the Pega search won't start and got this message:
{"timestamp":"2023-03-28T08:45:29.568","message":"Established active environments: [k8s, cloud]","logger_name":"io.micronaut.context.env.DefaultEnvironment","thread_name":"main","level":"INFO","level_value":20000}
{"timestamp":"2023-03-28T08:45:31.277","message":"Loading SA public key from: https://beta.authenticator.pegacloud-services.com/v1/publickey","logger_name":"com.pega.fnx.search.security.jwt.SAJWTLoader","thread_name":"main","level":"INFO","level_value":20000}
{"timestamp":"2023-03-28T08:45:33.325","message":"Error starting Micronaut server: Bean definition [com.pega.fnx.search.security.jwt.SAJWTLoader] could not be loaded: Error instantiating bean of type [com.pega.fnx.search.security.jwt.SAJWTLoader]: Failed to load JWT public key from: 'https://beta.authenticator.pegacloud-services.com/v1/publickey', this might be because of incorrect SA public url or insufficient permissions to access it","logger_name":"io.micronaut.runtime.Micronaut","thread_name":"main","level":"ERROR","level_value":40000,"stack_trace":"io.micronaut.context.exceptions.BeanInstantiationException: Bean definition [com.pega.fnx.search.security.jwt.SAJWTLoader] could not be loaded: Error instantiating bean of type [com.pega.fnx.search.security.jwt.SAJWTLoader]: Failed to load JWT public key from: 'https://beta.authenticator.pegacloud-services.com/v1/publickey', this might be because of incorrect SA public url or insufficient permissions to access it\n\tat io.micronaut.context.DefaultBeanContex...
Wells Fargo
US
@OCBC NISP Hi, we are facing exact same issue. Please share if this issue is resolved.
LTIMindtree
SA
Hi, I fixed the issues in Openshift environment as part of POC implementation. I might help you on the issue.
1. May I know the PODs status from Openshift Screen and paste it here first?
2. Please list all the Docker Images that you pulled in the machine and add the screenshot here.
Underline Point: In some banking networks, While pulling the docker images, it's a practice (as per my knowledge) to use the Export HTTPS proxy connection as a first step before pulling the image. Let's check on that point first and proceed.