Pega knowledge buddy versus coach
Can anyone explains the use case of the Pega Coach ? Can that be used for the pega applications running in internal cloud ? if so how can that can be enabled ?
Pegasystems Inc.
CA
Pega Knowledge Buddy offers concise answers to questions that would typically require browsing through multiple articles as users would in a conventional search experience. Furthermore, Knowledge Buddy responses are customized according to the audience and their corresponding access permissions.
Pega GenAI Coach™ provides intelligent guidance and assistance to the sales representatives by generating personalized content with summaries, recommendations, instructions, and insights based on the information available in the system. You can create multiple Pega GenAI Coaches to answer questions based on different prompts and data sources. Consider a scenario where a government agency is investigating a suspected case of fraud involving a benefit program. By using the Pega GenAI Coach capabilities, investigation officers can focus on essential elements of the suspected fraud case and proactively map out their next steps.
JP Morgan Chase
US
@RameshSangiliThanks a lot for clear explanation. We are currently on internal cloud, how to enable or start with the Pega knowledge buddy ? We would like to upload some knowledge articles documents and get the responses around that KB for the prompts ? Is there any way to integrate organization LLM through API's using the knowledge buddy ?