Pega Knowledge Buddy - Attachment in data source
Hi,
I am trying to use Pega Knowledge Buddy to get information based on an attachment I uploaded, but I get no results. This was tried on a Pega Cloud Instance of the challenges in Pega Knowledge Buddy mission.
I followed the below steps:
Hi,
I am trying to use Pega Knowledge Buddy to get information based on an attachment I uploaded, but I get no results. This was tried on a Pega Cloud Instance of the challenges in Pega Knowledge Buddy mission.
I followed the below steps:
- A new Category called Attachments is created in PEGA Knowledge app.
- A new Content type called Attachments is added from Configurations-> Content types. It is marked as active and "Article type is an attachment article only" checked. "Attachments" taxonomy is selected in "Allowed categories".
- A new content is created from Knowledge-> Content with the attachment.
- Content is published after approval.
- New category is added as a Data source of a buddy.
- Buddy is tested with only "I don't know..." answers.
Apart from PDF files, I tried with PPT files too.
What I saw in db was that the chunks were not properly created. Is there anything we need to take care of? I understood the platform would automatically do it.
Thanks & Regards,
Sergio