Pega Collections Case Type Import Issue
Hi
I am going to add "Pega Collections for Financial Services" to the existing Customer Service Application. So, I have changed the Built-on Application to "CustomerServiceForFS".
Next step is, I initiated the Case Type Import wizard, in which I could see the available Case Types.
But, while importing I am getting this error inside "pzPrepareCopyOfSharedLayers" activity and unable to finish the importing process.
Hi
I am going to add "Pega Collections for Financial Services" to the existing Customer Service Application. So, I have changed the Built-on Application to "CustomerServiceForFS".
Next step is, I initiated the Case Type Import wizard, in which I could see the available Case Types.
But, while importing I am getting this error inside "pzPrepareCopyOfSharedLayers" activity and unable to finish the importing process.
Please assist me to understand the issue and resolve it.
HCA Healthcare
US
@SameeraSTo resolve the error in the pzPrepareCopyOfSharedLayers activity while importing "Pega Collections for Financial Services" into your "CustomerServiceForFS" application, start by reviewing the exact Java error and stack trace to identify the specific issue. Use Pega’s Tracer tool to capture detailed logs during the import process, focusing on any failures related to shared layers or dependencies. Ensure that the Built-On Application change to "CustomerServiceForFS" is correctly configured and that all necessary modules and rule sets are compatible with your Pega version. Verify that the importing user has adequate permissions and belongs to the appropriate access groups. Check for any conflicting case types or rule duplicates in the target application and resolve them. Clear the Pega cache and restart the server to eliminate any transient issues, then attempt the import again. If the problem persists, consider reaching out to Pega Support with detailed error logs and tracer results for further assistance